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NV products are only for people over the age of 18 years who either smoke or vape
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Customer Age Verification

Why We Verify Your Age

We verify your age to ensure that you are over the legal age to purchase vaping products in the UK, which is 18. If you are outside the UK we ensure you meet the minimum age requirements in your country of residence. We also verify your age to protect children and young people from the harmful effects of vaping.

How We Verify Your Age

When you place your first order we verify your age using a third-party age verification service called VerifyMyAge. This will use several methods including, but not limited to:

  • VerifyMyAge Database
  • Mobile Phone Number
  • Credit Card
  • Facial Biometrics
  • Open Banking
  • Electoral Register
  • Government Issued ID
  • Credit Header (and other) Data
  • Email Address Data

Further information about this service use can be found at https://www.verifymyage.com/age-verification

If we cannot verify your age automatically, we may also need to see a copy of your government-issued ID such as a passport & driving licence.

Once verified we should be able to process further orders unless there is a change in your details such as a new address.

What If I Can’t Be Verified

If we are unable to verify your age, you will not be able to purchase vaping products from our website.

Privacy Policy

We take the privacy of your information very seriously. Our Privacy Policy is available to view at https://www.site_ab647d6c-36b5-4b31-b4e5-533fffafc6c2/privacy-policy.

Contact Us

If you have any questions about our age verification policy, please contact us using the form on our Contact Us page at https://www.site_ab647d6c-36b5-4b31-b4e5-533fffafc6c2/contact-us.

Additional Information

We may use multiple age verification methods to ensure the accuracy of your age.

We may update our age verification policy from time to time. We will post any changes to our policy on our website.

Why Is Age Verification Important?

Age verification is important for a number of reasons. First, it helps to protect children and young people from the harmful effects of vaping. Vaping products can contain nicotine, which is addictive and can have negative effects on brain development. Additionally, vaping products can contain other harmful chemicals that can damage the lungs and other organs.

Second, age verification helps to ensure that vaping products are only sold to those who are of legal age to purchase them. Vaping is a restricted product in the UK, and it is illegal to sell vaping products to minors.

Third, age verification helps to prevent fraud and underage drinking. Some people may try to purchase vaping products using fake IDs or by pretending to be older than they are. Age verification helps to prevent this from happening.

We are committed to upholding the law and ensuring that our products are only sold to those who are of legal age to purchase them. We appreciate your cooperation in helping us to achieve this goal.

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